Just 38.4% of UK businesses established in 2019 survived into 2024, according to the Office for National Statistics. That means 61.6% did not survive the five-year period.
Separate research shows how problems with processes, team coordination and data can create financial pressure.
Process failures interrupt cash flow
In Department for Business and Trade research published in 2024, businesses explaining their own late payments cited:
Administrative errors: 36%
Disputed invoices: 31%
Technical issues, including lost or undelivered invoices: 23%
This shows an unpaid invoice is not always a collections problem. It may originate in an inaccurate record, an unclear agreement or a failed handover.
Disconnected teams lose time resolving symptoms
When Sales, Operations and Finance work separately, the team chasing payment may lack the information or authority to resolve the issue.
Clear ownership and shared information help teams to address the root cause.
Poor data weakens decisions
Outdated balances, missing dispute statuses and unrealistic payment dates can undermine cash forecasts.
Even profitable businesses can experience cash shortages while waiting for payment. Forecasting helps identify potential shortfalls, but depends on credible information.
Strengthen the operation behind the revenue
These findings show why operational discipline matters:
Accurate customer and transaction records
Clear handovers between teams
Timely billing
Accountable dispute resolution
Evidence-based cash forecasts
How Synaptia Haus can help
We can help stop avoidable operational problems from adding to financial pressure; our RevOps Audit identifies weaknesses across that journey, and our further support help address and maintain the improvements.